Frequently Asked Questions
What does "Online note-taking" involve?
Our online note-taking feature allows you to create, edit, and access your notes directly from your web browser on any device. Your notes are automatically saved and synced to our secure cloud servers in real-time.
How do "Automatic Daily Backups" protect my notes?
Every day, we automatically create a secure backup of all your notes. In the unlikely event of data loss or accidental deletion, this ensures your information can be recovered from a recent snapshot, giving you peace of mind.
Can I backup and restore my notes myself? (Encoded User Backup & Restore)
Yes! You have full control. Our "Encoded User Backup & Restore" feature allows you to download an encrypted, text-based backup of your notes to your device. You can then restore this file at any time, ensuring you always have a personal copy of your data.
How easy is it to get all my notes out of the system? (Two-Click Note Download)
We believe in data portability. With our "Two-Click Note Download" feature, you can export all your notes in a widely compatible format with just two simple clicks, giving you complete ownership and control over your data.
How does the annual subscription work?
Upon subscribing to the Premium Plan, you'll be charged $12.00 for a full year of access. Unlike many services, your subscription will NOT automatically renew each year. That's right—because we like you, we believe you should always be in control. There are no surprise charges; if you decide not to continue, you simply won't be billed again after your year is up.
What is your refund policy?
We operate under a "Problem-Free Philosophy" for our users, detailed further on our About Us page. This commitment means we refrain from common industry practices such as showing ads, selling your email, or overwhelming you with communications. We only collect essential information needed to provide our service. Because we invest in this transparent and user-focused approach, and offer our service at a minimal annual cost, purchases are final. This ensures a low-maintenance experience for both you and us, allowing us all to get on with our lives! Please consult our official Refund & Cancellation Policy for complete information.
Can I use Jot That on multiple devices?
Yes! Your subscription allows you to access your notes and account from any web browser, on any device (desktop, laptop, tablet, phone) using your login credentials. Your notes are always synced across devices.